Versand

Processing Time

At Charmedream, your order is important to us. From the moment you click "Buy", our team springs into action to process your order with precision and care.

We conduct quality checks before shipping!
Regular items: 1-3 Days

Shipping Info (Global delivery costs)

Free standard shipping on orders over $69
Express shipping: 7-10 business days with a charge of $12
Standard shipping: 9-14 business days with a charge of $6.99

*Shipping could take longer than expected. A full refund will be sent if the tracking didn't show delivered in 30 days.

Carriers and Distribution Partners:
    We work with a network of trusted carriers to ensure your items are safe and secure. Depending on logistical efficiencies, we may deliver last mile via USPS, UPS, FedEx or DHL, as well as trusted local couriers.

Tracking and Updates:
    We proactively update tracking information so you never feel neglected. Upon shipment, you'll receive a tracking number that allows you to monitor your package's travels.

Handling Customs and Import Taxes:
    For international orders, please note that Charmedream cannot predetermine customs and import duties. These charges are usually collected at the time of delivery and are your responsibility and subject to your country's regulations.

Resolving Shipping Issues:
    While we strive for perfection, if your package encounters any issues in transit, whether it is lost or damaged, our responsive support team will provide you with a solution ranging from a replacement to a refund in accordance with our comprehensive resolution policy.

Eco-friendly Packaging:
    In line with our commitment to the environment, we use sustainable packaging methods, from recycled materials to biodegradable packing peanuts, to ensure that your shipments are both safe and environmentally friendly.

Exceptional customer support:
    Have questions or special shipping requirements? Our Charmedream support team is at your service. Please email us at corporate@charmedream.com or call our customer service line during business hours.