Politique de remboursement

1. Eligibility for Returns

• Only new productsThis includes products that are unopened in original packaging or have never been used
• Items must be returned within 30 days of receipt.

2. Return Process

• To initiate a return, please contact our customer support team at corporate@charmedream.com.
• Once your return is approved, we will provide you with a return address and a Return Authorization Number.
• Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

3. Refund Policy

• Once your return is received and inspected, we will process your refund within 5-7 business days to your original payment method.
• If the return is due to a defect or an error on our part, we will cover the return shipping costs and issue a full refund.
• If the return is for other reasons, only the cost of the item will be refunded; original shipping costs will not be refunded.

4. Exchanges

• If you need to exchange an item, please return the original item and place a new order.

5. Non-Returnable Items

• Custom-made items and intimate apparel are not eligible for return unless they are defective.
• Over 39% OFF items.
• Orders over $200.

6. Contact Information

• For any questions regarding returns or refunds, please contact our customer service team at corporate@charmedream.com.